FAQ (Frequently Asked Questions)

 Q: How long until I get my products?

 A: We source from the best Global Suppliers out there. We usually ship on the same day before mid day if payment has been made at the time of purchase. For items coming in from overseas, It typically takes 2 to 3 weeks for delivery to your doorstep*.

 This is usually disclosed with the 'Delivery time' function below the product page. If the shipping times are shorter, you will be notified promptly. As soon as the item is shipped, you will get a notification stating that 'Your product has shipped!'. Our suppliers will ship out 24 hours after your order has been paid for.

 

 Q: Will I get an update on my order?

 A: Yes, as soon as the supplier ships your product, we will mark the order as 'shipped' and provide you with a tracking number.

  

 Q: Can I make a request for a product?

 A: At Houzhack, we're always trying to satisfy the needs of our customers. We encourage feedback to better suit your needs. If there is a specific request, we will reach out to our suppliers to get a quote. Since we buy in bulk, we try to purchase with our niche customers in mind. This allows us to maintain our costs and better serve our customers.

 

 Q: Is it possible to order an item that has been taken off the catalog?

 A: If the item is no longer available, it usually means that it is either sold out or we've made room for another awesome product. Either way, to accommodate your needs, we can source that product again just for you. Since it won't be in bulk, we'll just add a small shipping fee to the order.

 

 Q: If I have to, when can I cancel the order?

 A: After the payment has been made but before the product has shipped. If shipment has commenced, we will be looking at the returns policy.

 

Q: If I have to, when can I cancel my order?

 A: After the payment has been made but before the product has shipped. If shipment has commenced, we will be looking at the returns policy.

 

Q: Do I need to be a customer to join the Affiliate Program?

 A: Not at all, anyone is eligible to become an affiliate as long they fill the sign up form at https://houzhack.goaffpro.com/

 

* Some items are required to be picked up at the post office. Those notifications will be clear at the time of purchase.